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Documentation Index

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The Competitive Intel lens turns competitor activity into pipeline opportunities. When a competitor raises prices, suffers a security breach, goes through layoffs, or ships a product that threatens your positioning, the Competitive Intel lens detects it, scores its strategic relevance to your accounts, and surfaces it as an actionable displacement opportunity — before your prospects start looking on their own. This lens is purpose-built for Go-To-Market teams that compete actively. The scoring model, signal taxonomy, and available actions are all calibrated for competitive situations, not generic sales signals.

Signal families tracked

The Competitive Intel lens monitors nine signal families focused exclusively on your competitive landscape:
Signal familyWhat it detects
competitor_pricing_changePrice increases, tier restructuring, or feature gating by a tracked competitor
competitor_product_launchNew product releases or major feature announcements from competitors
competitor_executive_departureC-level or VP departures at competitor companies — often a sign of internal instability
competitor_layoffsWorkforce reductions at competitors, particularly in support, engineering, or CS
competitor_m_and_aMerger, acquisition, or divestiture activity affecting competitors
customer_complaint_socialPublic complaints about a competitor on social platforms
negative_g2_reviewNegative G2 reviews against tracked competitors, indicating customer dissatisfaction
competitor_compliance_issueRegulatory violations, fines, or compliance failures by a competitor
competitor_security_breachData breaches, ransomware events, or credential exposures at competitors

Competitive scoring model

Signals in this lens are scored differently from standard sales signals. The competitive scoring engine evaluates five dimensions specific to displacement situations:
DimensionMax scoreWhat it measures
Overlap25How closely does this competitor overlap with your ICP and feature set?
Threat25Does this event threaten your market share or position?
Recency20Standard freshness decay — how recent is the signal?
Significance15How large-scale is the event? A major breach scores higher than a minor complaint.
Actionability15Can your sales team immediately launch a displacement campaign from this?
Higher overlap and threat scores mean the signal is more directly relevant to your business. A competitor pricing change at a company with minimal ICP overlap scores low on Overlap and surfaces as background intelligence, not an urgent action.

Setting up your tracked competitors

You control which competitors the lens monitors. Define your competitive landscape in the Tracked Competitors table under Settings.
1

Open Tracked Competitors

Go to Settings > Competitive Intelligence > Tracked Competitors.
2

Add a competitor

Enter the competitor’s primary domain. Signal Ark uses this as the anchor for signal classification.
3

Add aliases and alternate domains

Add any known alternate domains, legacy brand names, or product names the competitor operates under. Signal Ark uses your full alias list to filter global market noise down to the entities you care about.
4

Save and activate

Save the entry. Signal Ark begins monitoring immediately — historical signals from the past 30 days are backfilled for newly added competitors.
Add all known alternate domains and old company names for each competitor. Acquisitions and rebrands often mean a competitor operates under multiple identities. Incomplete alias lists lead to missed signals.

Actions available on a competitive signal

When a competitive signal is detected, you can act on it directly from the signal card without navigating away from the feed.

Watch

Pin the signal to your watchlist for continuous monitoring. Watched signals are tracked for score changes and new corroborating evidence over time.

Brief

Generate an AI-powered Competitive Displacement Brief for the affected accounts. The brief identifies which of your accounts are most exposed to this competitor event and provides rep-ready outreach angles.

Compare

Run a side-by-side feature and sentiment comparison between your product and the affected competitor. Useful for arming reps before outreach or for product marketing to review positioning.

Escalate

Send a high-priority alert to your product marketing or leadership team via a connected Slack channel. Use this for major events — a competitor breach or acquisition — that require an immediate strategic response.

Connecting competitive signals to GTME Plays

Several GTME Plays are directly triggered by competitive signals. When the Competitive Intel lens detects a strong signal, it feeds the GTME engine to evaluate whether a play should activate on affected accounts. Plays like Competitor Crisis Displacement, Pricing Displacement, and Support Instability Displacement all draw on competitive signal data. This means the Competitive Intel lens and the GTME Plays system work together: the lens surfaces the raw signal, and the play engine evaluates whether the conditions are strong enough to recommend a specific outreach motion.